Frequently Asked Questions
Everything you need to know about your Found Sound experience.
What kind of warranty comes with my audio equipment?
All new products at Found Sound come with a standard 12-month manufacturer’s warranty. Certified refurbished items include a 6-month limited warranty covering hardware defects.
Do you offer international shipping for high-end electronics?
Yes, we ship worldwide using specialized couriers to ensure fragile electronics are handled with care. Shipping costs and delivery times vary by destination and are calculated at checkout.
Can I return a product if I am not satisfied with the sound quality?
We offer a 30-day 'Ear-Test' return policy. If the product doesn't meet your acoustic expectations, you can return it in its original packaging for a full refund or exchange.
How do I know the electronics are authentic?
Found Sound is an authorized dealer for every brand we carry. Each product ships with a unique serial number that can be verified directly on the manufacturer's website.
What payment methods do you accept?
We accept all major credit cards, PayPal, and financing options through Affirm and Klarna, allowing you to pay for your premium gear in monthly installments.
How should I report a product that arrived damaged?
Please inspect your package upon arrival. If there is visible damage, contact our support team within 48 hours with photos of the packaging and the device to initiate an immediate replacement.